Frequently Asked Questions
Policy
Free shipping is applied for all Nouhaus® products purchased directly on the website only for the 48 contiguous states.
Please Refer to our Shipping Policy page for more information specific to you.
All orders placed before 3 PM will be delivered within 5-7 business days across the United States. For more information, please visit our Delivery page.
NOUHAUS must be contacted before returning goods for a warranty claim and be supported by a corresponding order/invoice number. Our staff will then advise if the problem can be solved with replacement parts, or if the goods must be returned for full repair or replacement.
We offer a 3 Year Manufacturing Warranty or 5 Year Extended Warranty. For details, please check out our Warranty page
While a good chair will assist the body to maintaining a healthier posture, we don’t know the root cause of your pain and can’t guarantee healing . Please see a medical or physical therapy professional for specialized help.
Product
Thank you for your interest in our Module Sofabed. We would love for you to see and feel the true color and quality of our fabric and we are pleased to offer free swatches. We highly recommend taking advantage of this free sample to ensure that you choose the most perfect Module for you and your home!
It's easy to request swatches and here is how! Please email us at support@nouhaus.com with the following information.
- Full Name
- Full Shipping Address
- Phone Number
Everybodyis different. Color and fabric preferences, room dimensions, work or leisure situations, and body proportions will always dictage what works best for you. On each product page you will find an accurate picture of each chair, it’s dimensions, key features, benefits and description to help you decide. But of course, if you want to discuss your unique situation then reach out to us so one of our Ergonomic and Design Specialists can help you think it through.
You will find dimensions of each chair and it’s component parts on each product page. If in doubt, contact us to confirm.
No. Your chair will arrive with easy to follow instructions, and everything you need to assemble your chair. And of course, you can contact us at any time for help.
You can find all our certifications inside your product packaging. Every NOUHAUS Chair comes with TUV, LGA, ANSI/BIFMA (by SGS) and ISO9001 Safety Certifications. Click on our Certifications page for proof of certificate.
Contact Us
Please Visit Our Contact Page for all the details you need.